Rewards FAQ

Beauty Ritualist

What is the Beauty Ritualist Program?

The Beauty Ritualist Program is a tier-based gratitude system that provides you with benefits and rewards, to empower your conscious beauty choices.

How do I join?

Create a Beauty Ritualist account here, to sign up and be enrolled automatically.

Does the Beauty Ritualist Program cost anything to sign up?

Nope. Completely free to sign up.

If I’m already subscribed to the Elate newsletter, am I automatically part of the Beauty Ritualist?

No. You will need to sign up here for the Beauty Ritualist Program to join and start earning points.

How do I qualify for each level?

Once your point balance reaches the point threshold of the next level, you will be added to that rewards level.

What does the Essentialist tier receive?

By being an Essentialist you will receive your special birthday gift with the order after your birthday. You deserve to be celebrated more than just one day a year! Essentialists will also receive Gratitude Points that can be redeemed toward future purchases.

What does the Enthusiast level receive?

When you become an Enthusiast, you will receive a special birthday gift with the order after your birthday, product discounts, one-time free shipping on your favourite Elate products, surprise Gifts of Gratitude, AND a personal invitation to Elate’s very own unique experiences.

What does the Loyalist level receive?

As a Loyalist, you will receive a special birthday gift with the order after your birthday, product discounts and free shipping on your favourite Elate products, surprise Gifts of Gratitude, a personal invitation to Elate’s very own unique experiences, AND a Free Beauty Consultation.

How do I know which reward level I am in?

By signing into your Beauty Ritualist account, you can see which reward level you are currently at (both on the beauty rewards page or the account page).

How do I know if I moved up a level?

We will send you an email, letting you know that you’ve reached a new rewards level. You will also be able to see what level you are at on the account summary page.

Points

How do I earn points?

You can earn points in a few different ways. 

- 1 Gratitude Point for every dollar you spend on replenishing your beauty rituals.

- 50 Gratitude Points by referring a friend who becomes part of the Elate community!

- 50 Gratitude Points by signing up for the Elate newsletter (this applies to people who are not already part of our newsletter list)

- 15 Gratitude Points by leaving a review of your favourite Elate products

- 1 Gratitude Point for every dollar you donate to the Amplify charity of the season. 

Learn more about our Amplify Initiative here.

- Surprise Gratitude Points: we like to surprise you every once in a while with new and exciting ways to earn points. Make sure you check your inbox!

How can I see how many points I have earned?

By signing into your Beauty Ritualist account, you can see how many Gratitude Points you currently have.

Does my Beauty Ritualist level expire?

After 12 months from joining the Beauty Ritualist Program, your level will reset to the Essentialist level.

Do my points expire?

Points must be redeemed within a 12 month period after signing up, or they will expire.

Do my points roll over?

No, unfortunately, points will not roll over after the 12 month period.

Can I trade in my points for a product discount?

Of course you can! Every 100 Gratitude Points you earn can be redeemed for $5 towards any Elate product during the 12 month term.

Can I give my points to a friend?

No, at this time we are not able to transfer points

How does Elate know if I referred someone, so that I can earn points?

You will have a unique referral link that you can share via FB, email or a direct link. When your friend signs up for an account and makes a purchase, you will receive your 50 Gratitude Points. Your friend will receive a reward as well!

Rewards

What are the Gifts of Gratitude and Unique Experiences?

Gift of Gratitude are surprise gifts or promotions that we may offer throughout the year.

Unique Experiences may include personal invitations to masterclasses, product feedback sessions, live events, early-access sales and more.

Can I choose my Birthday Gift?

No, however, your birthday gift is a pre-selected product to celebrate all the things that make you special to us.

How do I receive my birthday gift?

Make sure you fill in your birthday when signing into your beauty ritualist account. On your birthday, you will receive an email with a code to redeem your exclusive birthday gift on your next order.

How do I redeem my Free Shipping?

Enthusiast: You will receive a one-time use free shipping code, to apply free shipping to your next order with us. You will also be able to find your coupon code in the beauty ritualist tab on your account.

Loyalist: Free shipping will be applied automatically to your order

What if my discount is greater than my order?

Not to worry, you will be able to apply any leftover amounts on your next order with us!

How do I receive my Free Beauty Consultation?

Once you reach the Loyalist rewards level, you will receive an invitation via email to book your Free Beauty Consultation.

Can I apply my discount and free shipping on the same order?

Unfortunately we are currently unable to accommodate 2 coupon codes in 1 order. However, we are working hard with our team to make your experience as seamless as possible.