About Elate Beauty:

Elate Beauty is more than a cosmetics brand—we’re a movement toward mindful beauty. From our roots in Victoria, BC, we’re building a future of thoughtful rituals, sustainable choices, and empowering communities. As we continue to grow, we’re looking for someone who shares our values of kindness, integrity, and creativity to help us bring our mission to life here on Vancouver Island.

Job Description:

The Community Manager is the heart of Elate’s in-person presence in Victoria. You’ll manage our retail pop-up space, act as our local brand ambassador, and help cultivate meaningful relationships with customers, collaborators, and community partners. This is a dynamic, people-first role that blends retail, event planning, brand partnerships, and customer care.

Responsibilities:

• Retail Pop-Up Management

  • Operate and manage the Elate pop-up retail space in Victoria

  • Deliver exceptional customer experiences with personalized, knowledgeable service

  • Maintain inventory, merchandising, and cleanliness of the space

  • Track sales, customer feedback, and engagement metrics

  Community Engagement & Events

  • Plan and host community events, workshops, and pop-up activations

  • Represent Elate at local markets, festivals, and industry events

  • Cultivate relationships with aligned local brands, creators, and makers for future collaborations

  • Contribute creative ideas for community-focused campaigns and initiatives

  Customer Experience

  • Provide warm, solution-oriented support for local customers

  • Respond to customer inquiries (in-person, phone, email) with professionalism and empathy

  • Help troubleshoot product concerns and returns when necessary

  • Share feedback with the HQ team to help improve the Elate experience

  Brand Advocacy

  • Be an Elate storyteller: educate customers about our values, products, and rituals

  • Collaborate with marketing on content from the field: photos, videos, event highlights

  • Build a genuine local presence that reflects Elate’s voice and vision

• A people-person who thrives in community and loves creating connections

• Passionate about sustainable beauty, wellness, and ethical business

• Organized, detail-oriented, and self-motivated—comfortable working independently

• Creative and resourceful with a natural ability to bring ideas to life

• Experienced in retail, events, or community-focused roles (bonus if you’ve worked in beauty or wellness!)

Requirements

• Based in Victoria, BC with reliable transportation

• Available for in-person work including some evenings and weekends

• Comfortable lifting boxes, moving displays, and setting up events

• Ability to work in a fast-paced, evolving environment

• Bonus: experience with Shopify POS, CRM tools, or social media content creation

Perks

• Flexible schedule and supportive team environment

• Discount on Elate products and access to industry events

• Opportunity to grow with the brand and shape our Vancouver Island presence

How to Apply: If you are passionate about sustainable beauty and want to be a part of our mission, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you would be a great fit for the Marketing Coordinator role through our careers page.

Elate Beauty is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need accommodations to apply for this job, please let us know.