Ordering

Yes, we offer sample kits of all of our foundation and concealers so that you can find the perfect shade before committing. Our sample options can be found on our Sample Kits page here, and will come packaged in  recyclable/reusable aluminum tins. If you are unsure of your matching shade, we encourage you to purchase a sample size before committing to a full size product.

What if I order the wrong shade? Can it be exchanged?

We recognize ordering cosmetics online can be difficult, which is why we are happy to offer sample sizes of all foundation and Creme Revealer products. We suggest you order samples to test out a new shade before purchasing at full size. Sample sizes and exchanged items are final sale.


We offer a shade replacement 30 days post delivery - should you decide that the shade is not right for you. We can send you an alternative shade or provide a store credit to try something new. Please contact us on further instructions on how to exchange your item. 

We may not be able to offer exchanges on items 30 days after received. 

We use a post-consumer paper fill to pad our retail orders during transit. If you are living a zero waste lifestyle, please let us know and we will make sure that your order comes packed minimally.

In an effort to reduce waste all products come exactly as pictured on our site, no additional boxes or packaging here. All Pressed products will come in a case made of bagasse, a material made from the by product of sugar cane production. We recommend also purchasing a bamboo palette to store all of your pressed products in. For more information on the packaging and disposal of each product, visit the product's page and click the "Packaging" tab.

We ship worldwide, with the exception of certain countries. For more information on our shipping destinations, please contact us for shipping rates

If you can see veins on your inner wrist, you may be able to use their color to identify your undertone. Greener veins indicate a warm undertone, while blue or purple indicates a cooler undertone. If your veins look green and blue, you most likely have a neutral undertone.

Foundation and Creme Revealer shades are named after their product, undertone and shade depth. For example: 

RN2 = Refresh Foundation, neutral undertone, shade level 2

CW3 = Creme Revealer, warm undertone, shade level 3

UC2 = Uplift Foundation, cool undertone, shade level 2

We have many wholesale partners globally. Please use our Store Locator  to find a location near you.

Ingredients

Our ingredients are about 75% organic. We strive to make our ingredients as organic as possible but will always choose fair trade over organic if we are unable to have both. It is important to us that every person involved in the making of our cosmetics is treated ethically and fairly.

We work closely with a green-certified, fair-trade manufacturer in China - where the bamboo is water processed and never chemically treated.

As bamboo is more readily available within Asia, we believe it is more climate-friendly (or sustainable) to have our products assembled where it is harvested, and then shipped to us.

Our bamboo supplier was carefully selected based on their FSC Certification. The Forest Stewardship Council Certification is a rigorous process, which includes an individual assessment and yearly audits.

We use a vegan-based carnauba wax that is derived from the leaves of the Copernicia prunifera tree. Different from the palm grown and harvested in South East Asia, this powder is extracted from the leaves of the tree and does not require the tree to be brought down. Some ingredients, such as Stearic Acid, are also palm-based and are supplied by RSPO-certified suppliers who are regularly audited. You can learn more about the Roundtable on Sustainable Palm Oil here.

The mica used in Elate products is fair trade and sourced from suppliers who are active members of the Responsible Mica Initiative.

No, all of our products are free of nano-sized particles.

Yes, all of our products are 100% vegan!

Like all cosmetics, there is a safe life span for our products. The majority of our products have a 1-2 year shelf life as long as they are unopened. Once a product is opened, it varies anywhere from 6 months to 2 years, depending on the product. All life span recommendations can be found on our packaging.

All Elate products are 100% cruelty-free. We are certified by Leaping Bunny and Beauty Without Bunnies by PETA.

Our foundations contain zinc oxide, which offers a small amount of natural sun protection (approx. SPF 10). However, they should not replace your regular sun protection. We strongly recommend pairing them with another form of sun protection.

The wood in our pencils is Californian cedar wood certified PEFC (Program for Endorsement of Forest Certification). PEFC-certified wood guarantees sustainable forest management.  A forest is managed sustainably when: The quantity of cut timber is never greater than the quantity that grows in the forest; After cutting, the trees will be replanted or will be helped to renew themselves naturally; Habitats for plants and wild animals are protected and all those protective functions that the forest normally carries out with respect to the climate, soil and water. Please visit: www.pefc.org 

The sustainable bio cap is produced with material that derives 55% from a renewable source (Biomass of American no-GMO corn). The remaining 45% is of fossil origin. This characteristic drastically reduces CO2 emissions during the creation and processing of the material, reducing the environmental impact.

Disposal: If your area has industrial compost, you can compost the cap. If not, you can dispose of the cap in your household garbage.

When it’s time to replace your favourite Elate product, just remove the empty refill pan and replace it with a new one.Please reach out to support@elatebeauty.com if you have any trouble or similar questions to this!

Allergies

Yes, we use Shea Butter and Coconut in many of our products. Those are the only two used, but our products are not made in a nut-free facility so we cannot guarantee any other contamination.

Our products are 100% gluten-free and safe for use by celiacs.

While all Elate products are gluten-free, some items from our Ethical Marketplace may contain traces of gluten

Yes, they can be found in some of Elate's products. If you have an allergy please contact our Customer Support team to discuss before purchasing.

Contact us for more information on our ingredients.

Recycling

All Elate packaging is eligible to be returned to us for proper recycling and disposal. Just clean your empty containers and send them back to us, we'll take care of the rest.

Sending your items back to Elate will not cost you anything. We provide a prepaid return shipping label through Canada Post.

You can return a minimum of three empty containers. There is no maximum that can be returned at one time. As long as they fit nicely into a box, we are happy to take them back. If you are a Beauty Ritualist, points will be awarded for sets of 3 returns.

You do not need to have access to a printer to send your items back to us. Our label generator will send you a QR code by email that you can take to Canada Post, to have your label printed when you are dropping off your box of items to send back.

You will earn 50 Beauty Ritualist points for every 3 items returned to Elate.

Great question! No, you do not need to be part of our Beauty Ritualist program to send empty containers back to us. We will happily recycle or refill your items. Being a Beauty Ritualist means that we get to reward you for making purchases and sending items back for recycling, so it's definitely worth signing up!

Refills

When you're ready to clean your pump, remove it from the container and rinse thoroughly with water. Fill the now-empty container with water, and pump several times until the product is removed from your pump.

Great question! Refills of Refresh Foundation, Unify Loose Powders, and Prep Primer can be purchased on our website. When you are on the product page, there will be an option to purchase a refill or a full-sized product. Be sure to select refill. We won't send you a new pump with the refill option, so make sure to keep your current pump to reuse again.

Community

Make sure to follow us on Instagram. We will announce through our social media when we are looking for new collaborations with our community.

Yes, please visit our Pro People Community page for more information and to apply.

Beauty Ritualist

The Beauty Ritualist Program is a tier-based gratitude system that provides you with benefits and rewards, to empower your conscious beauty choices.

Create a Beauty Ritualist account here, to sign up and be enrolled automatically.

Nope. Completely free to sign up.

No. You will need to sign up for the Beauty Ritualist Program to join and start earning points.